Privacy Policy

Last updated: April 17, 2025

1. Introduction

Lyon Lubricants Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lyonlubricants.ca ("Website"), including any other media form, media channel, or mobile website related or connected to the Website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Request a quote or information about our products and services
• Submit a contact form
• Subscribe to our newsletter or promotional materials
• Participate in surveys or provide feedback

The personal information we may collect includes:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Product interests and preferences
• Message content when you contact us

Additionally, we automatically collect certain information when you visit our Website, including:

• Technical information, such as IP address, browser type and version, operating system
• Usage data, such as pages visited, time spent on pages, links clicked
• Location information
• Device information

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Website and services
• Responding to your requests, inquiries, and quote applications
• Processing and fulfilling orders or other transactions
• Sending administrative information, product updates, and promotional materials
• Improving our Website, products, and customer service
• Analyzing usage patterns to enhance user experience
• Protecting against fraud and unauthorized transactions
• Complying with legal obligations

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities on our Website. This information helps us improve the Website and your experience, analyze Website usage, and personalize content.

Types of cookies we may use:

• Essential Cookies: Necessary for the Website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Website
• Functionality Cookies: Enable the Website to provide enhanced functionality and personalization
• Targeting Cookies: Record your visits to our Website, pages visited, and links followed

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable cookies, some features of the Website may not function properly.

5. Third-Party Services

We may use third-party service providers to assist us in operating our Website, conducting business, or providing services to you. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Third-party services we may use include:

• Google Analytics to analyze Website traffic and usage
• Cloudflare Turnstile for bot protection
• Email service providers to send communications
• Payment processors for handling transactions

These third parties may have their own privacy policies governing how they use and disclose your information. We encourage you to read the privacy policies of any third-party services linked from our Website.

6. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information, including using encryption, firewalls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and third parties who have a business need to know. They are subject to duties of confidentiality and will only process your personal data on our instructions.

In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When we no longer need to retain your personal information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we hold about you
• The right to request correction of incomplete or inaccurate information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

By using our Website or providing us with your information, you consent to the transfer of your information to Canada and to other countries where our service providers operate. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date, and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of such changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Lyon Lubricants Ltd
56 Prospect Rd Unit #10
Morrisburg, ON K0C 1X0
Canada
legal@lyonlubricants.ca
+1 (613) 908-8880