Frequently Asked Questions

Lyon Lubricants offers a comprehensive range of high-quality lubricants, including automotive oils, gear lubricants, heavy-duty oils, hydraulic fluids, industrial oils, and transmission fluids. Our products are designed for optimal performance across various applications including automotive, heavy equipment, industrial machinery, and agricultural equipment.

Selecting the right lubricant depends on several factors including equipment specifications, operating conditions, and manufacturer recommendations. We recommend consulting your equipment manual for specifications, then contacting our team for expert guidance. Our specialists can help match your requirements with the ideal lubricant solution.

Yes, our product range includes lubricants suitable for both older equipment and the latest machinery. We offer traditional formulations that work well with older systems, as well as advanced synthetic options designed to meet the demands of modern high-performance equipment. Always check your equipment specifications for the recommended lubricant type.

Yes, we offer a wide range of synthetic and semi-synthetic lubricants across our product categories. Synthetic lubricants typically provide superior performance in extreme temperatures, extended drain intervals, and enhanced equipment protection compared to conventional lubricants.

You can request a quote through our website by filling out our quote form, or by contacting us directly via phone at +1 (613) 908-8880 or email at sales@lyonlubricants.ca. Once your quote is approved, we'll guide you through the ordering process.

We offer multiple packaging options to suit your needs including bulk deliveries, drums (208L), kegs (60L), pails (18.9L), cases of jugs, and cases of quarts. Custom packaging solutions may also be available for larger orders.

Yes, we provide reliable delivery services throughout Eastern Ontario. Delivery timeframes depend on your location and the products ordered. For specific delivery information, please contact our customer service team.

Minimum order quantities vary by product type and packaging. For standard stock items, we can typically accommodate orders as small as a single case or pail. For bulk deliveries, minimums will apply. Please contact us for specific information regarding your product needs.

Change intervals depend on the equipment, operating conditions, and the specific lubricant used. Always follow manufacturer recommendations for your equipment. As a general rule, automotive engines typically require oil changes every 5,000 to 10,000 km, while industrial equipment may have longer intervals. Severe operating conditions may require more frequent changes.

Mixing different lubricants is generally not recommended unless you're certain they're compatible. Different formulations can react negatively, potentially causing equipment damage. If a change of lubricant is necessary, it's best to properly drain the previous product and follow manufacturer guidelines for transitioning between lubricant types.

Lubricants should be stored in a clean, dry environment away from extreme temperatures, direct sunlight, and moisture. Keep containers tightly sealed when not in use, and store them indoors whenever possible. Proper storage prevents contamination and preserves product performance characteristics.

We offer several environmentally considerate lubricant options with reduced environmental impact. These include biodegradable formulations for specific applications where environmental concerns are paramount. All our products comply with relevant environmental regulations, and we're committed to responsible handling and disposal practices.

Yes, we specialize in serving commercial and industrial clients. We offer commercial accounts with specialized pricing, streamlined ordering, and customized delivery schedules. Contact our sales team to set up a commercial account for your business.

Yes, we offer volume-based pricing with discounts for larger orders. The specific discount structure depends on the products ordered and quantities. Please contact our sales team for a customized quote based on your volume requirements.

Lyon Lubricants proudly serves the Eastern Ontario region including but not limited to Ottawa, Cornwall, Brockville, Kingston, and surrounding areas. For locations outside our primary service area, please contact us to discuss delivery options.

Yes, our team includes lubricant specialists who can provide technical assistance, product recommendations, and troubleshooting support. Whether you're looking for the right product for a specific application or need help resolving a lubrication issue, we're here to help.